Frequently Asked Questions
Find answers to common questions about Venn wheels, warranty, technical specifications, and support.
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General Questions
What are Venn Wheels?
Venn wheels are high-performance carbon fiber bicycle wheels, engineered for optimal aerodynamics, strength, and durability using advanced manufacturing processes like filament winding.
Where are Venn Wheels made?
Venn Wheels are designed and engineered with precision. Our primary manufacturing facility, leveraging our patented filament winding technology, is located in Taiwan.
What is filament winding technology?
Filament winding is an advanced automated process where continuous carbon fibers are precisely wound onto a mandrel. This allows for optimal fiber orientation, uniform stiffness, and exact resin content, resulting in superior strength and consistency compared to manual layup.
Products
What type of carbon fiber do you use?
We use a blend of premium Toray carbon fibers, including T700S for impact resistance and T800 for high strength and stiffness. The specific blend and layup schedule are optimized for each wheel model.
Are your wheels tubeless compatible?
Yes, all Venn wheels are tubeless-ready (ETRTO compliant) and ship with tubeless tape and valves installed for easy setup. We recommend using tubeless tires for optimal performance and puncture resistance.
What is the maximum tire pressure for Venn wheels?
Maximum tire pressure depends on the specific rim model and tire width. Always refer to the markings on your rim and tire. Generally, for road tubeless, pressures are lower than traditional clinchers. Do not exceed the maximum pressure indicated on either the tire or the rim.
Warranty & Service
What is your warranty policy?
Venn Wheels come with a 5-year manufacturer warranty against defects in materials and workmanship, activated upon product registration. For full details, please visit our warranty page.
How do I register my wheels for warranty?
You can register your wheels through our website. You'll need your wheelset's serial number and proof of purchase. Registration should be completed within 30 days of purchase.
Where can I get my Venn wheels serviced?
We have a network of authorized service centers. Please check our Service Centers page or contact us for assistance in finding a location near you.
Ordering & Shipping
How can I order Venn Wheels?
You can order Venn Wheels directly from our online store or through authorized dealers. Please check our website for a list of dealers.
How long does shipping take?
Shipping times vary depending on your location and stock availability. Custom orders typically have a lead time of 20-35 days. You'll receive a tracking number once your order ships.
Do you ship internationally?
Yes, we offer free worldwide shipping. Please note that import duties or taxes may apply depending on your country's regulations.
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