Warranty Information
Understand the Venn Wheels warranty policy, coverage details, and how to make a claim for your carbon fiber wheels.
Our Commitment to Quality
Coverage Duration
Venn wheels are covered by a 5-year warranty against defects in materials and workmanship, from the date of original purchase, activated when you register the product within 30 days. Cover applies to the original retail purchaser and is non-transferable.
Covered Defects
The warranty covers defects in materials and workmanship under normal riding conditions, including structural issues of the rim, hub, and spoke assembly not caused by impact, misuse, or normal wear.
Exclusions
Cover does not apply to: normal wear (brake-track wear on rim-brake models, bearings past their service life, decals); accident, crash, misuse, neglect, or failure to follow the assembly and use instructions; damage at clamping areas from over-torquing (always use a correctly calibrated torque tool); incorrect tire inflation or improper tire fitting and removal; use of non-approved brake pads or heat damage to the braking surface; incorrect spoke tension; lack of regular wheel and hub maintenance; and cosmetic issues that do not affect performance.
Claim Process
Contact Venn directly for a Return Merchandise Authorization (RMA) before sending anything back. Provide proof of purchase from our online store, your wheel serial number, and clear photos of the issue. We will repair or replace the defective part at our discretion at no charge; transportation to and from Venn is the purchaser's responsibility. Repairs or replacement parts sourced outside Venn void cover for any resulting damage.
Limitation of Liability
Our liability is limited to the repair or replacement of the defective product. We are not liable for any indirect, incidental, or consequential damages. Warranties are factory-backed; should a contracted manufacturer cease trading, we may substitute an equivalent part where practical.
This is a summary of our warranty. For the full details, please refer to our official Terms and Conditions document.
Carbon Care
A crash should not cost you a whole wheelset. If you damage a Venn wheel in a crash within 5 years of buying it, Carbon Care replaces the damaged wheel at 40% off its recommended retail price.
Covers accidental crash and impact damage. Manufacturing defects are separate and are always repaired or replaced free under the 5-year warranty.
40% off the recommended retail price of the damaged wheel, front or rear. If both are damaged, the discount applies to the full wheelset.
Available to the original owner for 5 years from the purchase date.
To claim, send proof of purchase and photos of the damage. One claim per incident.
Non-transferable.
Register Your Product
Activate your 5-year warranty and receive important product updates by registering your Venn wheels today.