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Privacy Policy

Last updated: September 28, 2026

01

Information We Collect

We collect information that you provide directly to us, including:

Contact information (name, email address, shipping address)
Payment information (processed securely through our payment providers)
Order history and preferences
Warranty information
Communications with our support team
02

How We Use Your Information

We use the information we collect to:

Process and fulfill your orders
Communicate about your orders and provide customer support
Send important product updates and warranty information
Improve our products and services
Comply with legal obligations
Detect, prevent, and address fraud, security, or technical issues
03

Information Sharing

We do not sell your personal information. We share it only with the service providers who help us run the store, and only as far as needed to do so:

Payment processing (Stripe), which handles your card data under PCI-DSS; we never see or store full card numbers
Shipping and fulfillment partners, to deliver your order
Infrastructure and email providers (order database, transactional email), to run the site and keep you informed
Law enforcement or authorities where required by law
04

Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security. Card payments are handled entirely by our PCI-DSS-compliant payment processor and encrypted in transit; we do not store card details on our servers.

05

Your Rights

You have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Opt-out of marketing communications
06

Cookies & Local Storage

We use a small number of essential cookies and browser local storage to keep your cart and language preference working. We also use analytics cookies from Google Analytics and HubSpot to understand how visitors use the site, and an advertising cookie from Pinterest to measure our advertising. Where consent is required, it is set only after you accept it in the cookie banner. You can clear cookies at any time in your browser settings.

07

Data Retention & International Transfers

We keep personal information only as long as needed to fulfil your order, meet legal and accounting obligations, and support any warranty claim, after which it is deleted or anonymized. As we operate from the United States and use international service providers, your information may be processed outside your country of residence.

08

Contact Us

If you have questions about this Privacy Policy or our practices, please contact us at:

Helix Engineering LLC

32 N Gould St

Sheridan, WY 82801

Email: [email protected]

09

Changes to This Policy

We may update this privacy policy from time to time. The updated version will be indicated by an updated "Last updated" date and the updated version will be effective as soon as it is accessible.