Venn Cycling logo

Terms of Service

Last updated: September 24, 2026

01

Agreement to Terms

By accessing our website and making purchases, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this site. By using this site you confirm that you are the age of majority in your jurisdiction, or that you have the consent of a parent or guardian.

02

Use License

Permission is granted to temporarily access the materials on VennWheels's website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

Modify or copy the materials
Use the materials for any commercial purpose
Remove any copyright or proprietary notations
Transfer the materials to another person
03

Product Orders

Orders are subject to the following, and we reserve the right to refuse or limit any order and to change prices or availability without notice:

Availability and manufacturing lead times
Shipping restrictions and customs regulations
Payment verification and processing
Our right to refuse any order
04

Warranty

Venn rims come with a 5-year manufacturer warranty, and complete wheelsets with a 2-year warranty, against defects in materials and workmanship. The warranty is subject to:

Proper registration within 30 days of purchase
Normal use and maintenance
Not being modified or misused
Proof of purchase from authorized dealer
05

Limitations

In no event shall VennWheels or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on our website.

06

Returns and Refunds

Returns are accepted within 14 days of delivery, for unused products only, in their original condition and packaging. We do not offer an unconditional, no-reason right of return. In summary, our policy provides for:

A 14-day return window from delivery, for unused products in original packaging
Original, undamaged packaging with all accessories and documentation
Return shipping at the customer's expense; original shipping is non-refundable
Refunds to the original payment method within 7 to 10 business days, less non-recoverable payment-processing fees and any restocking fee

Read the full Returns & Refunds policy

07

Payment Disputes and Chargebacks

By purchasing, you agree that the unlawful reversal of funds via a chargeback while retaining physical merchandise constitutes civil conversion and commercial fraud. Any such attempts will result in the immediate referral of your debt to a third-party collections agency for hostile placement on your national credit file. Furthermore, Helix Engineering LLC will pursue maximum allowable damages via civil litigation in your local jurisdiction and will forward your physical and digital evidentiary file to your national cybercrime and fraud prevention authorities.

08

Governing Law

These Terms and every purchase are governed by the laws of the State of Wyoming, United States, without regard to its conflict-of-law rules. Any claim you bring against us must be brought exclusively in the state or federal courts of Wyoming, and you submit to their jurisdiction; we may bring proceedings to recover amounts owed to us in the courts of your place of residence. Claims may be brought only on an individual basis, not as part of a class or representative action. To the fullest extent permitted by law, our total liability for any claim relating to an order is limited to the amount paid for that order, and any claim must be brought within one year after it arises. If you are a consumer, you keep any protection that the law of your country of residence does not allow to be excluded.

09

Changes to Terms

We reserve the right to modify these terms of service at any time. Changes and clarifications will take effect immediately upon their posting on the website.

10

Contact Information

Questions about the Terms of Service should be sent to us at:

Helix Engineering LLC

32 N Gould St

Sheridan, WY 82801

Email: [email protected]